Snowball Games (“we”, “us”, “our”) is dedicated to safeguarding your privacy. This privacy policy outlines how we collect, use, disclose, and protect your information. It applies to our games, store, websites, and related services, collectively referred to as the “Service.” We may update this privacy policy periodically by posting a new version on snowball.games. If significant changes are made, we will notify you as required by applicable law, including by posting a notice within the Service before the changes take effect. Your continued use of the Service after the effective date will be governed by the updated privacy policy.

Contact us

For any questions or requests regarding data protection or your personal data, you can contact us:

• Controller name: TUFAPPS YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
• Email: [email protected]

Data we collect

We gather various types of information in connection with the services we provide:

Data you provide directly

• Contact information: Such as your email address.
• Player identity: Such as your username, tag, and password.
• Profile information: Such as your profile picture.
• Content you submit: Such as chat logs and support tickets.
• Event participation data: Such as data provided in surveys, promotions, competitions, and other events.
• Other data: Any additional information you choose to share with us.

Data we collect automatically

• Account and game progress data: Such as automatically generated internal account IDs and game saves.
• IP address and device identifiers: Such as device ID or advertising ID.
• Device information: Such as device name, operating system, browser type and language, internet service provider, and mobile carrier.
• Tracking data: Such as information collected through cookies and similar tracking technologies (see below for more details).
• Location data: Such as approximate location derived from your IP address.
• Service usage data: Such as information about your use of our Service, including game data, purchases made, and interactions with other players.

Data from our partners

• Third-party tool data: Such as information provided when you link third-party tools like Facebook or Google Play with the Service.
• Demographic data: Such as general location data derived from your IP address.
• Fraud prevention data: Such as data necessary to combat fraud, including refund abuse or ad click fraud.
• Platform and payment data: Such as information from platforms our games run on or from payment service providers, including payment verification data.
• Advertising and analytical data: Such as data collected for advertising or analytical purposes to enhance your experience of our Service.

Why we collect your data

We use the data we collect for various purposes, including:

To operate the service

To ensure the proper functioning of our Service, we process data necessary to:

• Create accounts that enable you to play our games and use our Service.
• Operate and maintain the Service.
• Provide and deliver the products and services you request.
• Verify and confirm payments.
• Send you communications related to the Service.

To enhance your experience

To offer you the best possible experience, we collect and process data necessary to:

• Customize your Service experience.
• Update and manage player profiles.
• Develop and improve the Service.
• Send you updates, security alerts, and notifications related to the Service.
• Provide social features that enable interaction with other players.

To ensure a safe and fair environment

To maintain a safe and fair environment, we process data necessary to:

• Analyze and monitor use of the Service and its social features.
• Moderate player interactions and chats, both manually and automatically.
• Identify and address fraudulent or inappropriate behavior.

To analyze, profile, and segment data

For all the above purposes, we may analyze, profile, and segment the data we collect to improve our services and enhance your user experience.

Who can see your data

In addition to us, your data can be accessed by others in the following situations:

Other players and users

Your profile data, in-game activities, and any messages you post using the Service may be visible to other players and users.

Our service providers

We work with third-party vendors who support us in delivering our Service. These vendors are permitted to process your data strictly under our instructions and solely for the purpose of providing the Service. Their roles include tasks such as hosting, customer support, advertising, data analysis, and fraud detection.

Other companies and public authorities

To combat illegal activity, we may process and disclose data with other companies, organizations, and public authorities in response to lawful requests.

Additionally, we may share your data with your consent, to comply with legal obligations, or to safeguard the rights, property, or safety of our company, our users, or others.

Advertising and social media partners

Our Service incorporates features from several partners, such as social media interaction tools, functionalities provided via APIs or SDKs, and in-game advertising. To see a comprehensive list of these partners, please visit snowball.games/legal/privacy-policy/partner-opt-out. These partners may have access to your data and operate under their own privacy policies. We recommend that you review their policies to understand their data handling practices.

Our partners may gather details about your activities and device, including your IP address, mobile identifiers, pages visited, location, and time of day. Furthermore, we may share the data we have collected about you with third-party advertising partners. These partners may use this information (combined with similar data from other sources) to deliver targeted advertisements to you when you visit other services within their networks. These partners adhere to their own privacy policies. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.”

Cookies and similar technologies

We and our partners use cookies and similar technologies to provide and personalize our Service, analyze usage, target advertisements, and enhance your overall experience. This section explains what these technologies are and how you can control them.

What are cookies?

Cookies are small text files stored on your device (computer, tablet, mobile) when you visit a website. Cookies help us recognize your device and remember your preferences or actions over time.

Similar technologies

In addition to cookies, we may use other tracking technologies such as web beacons, pixels, and mobile identifiers. These technologies perform functions similar to cookies, allowing us to track user activity and preferences.

How we use cookies and similar technologies

We use cookies and similar technologies to:

• Provide and operate our Service
• Personalize your experience by remembering your preferences and settings
• Analyze Service usage and performance
• Deliver targeted advertisements based on your interests
• Improve the overall functionality and security of our Service

Managing cookies and similar technologies

You can control cookies and similar technologies through your browser settings or by using opt-out mechanisms. Please note that disabling certain cookies may affect the functionality of our Service.

• Browser settings: Most web browsers allow you to manage cookies through their settings. You can choose to accept, reject, or delete cookies. Check your browser’s help section for instructions on how to manage cookies.
• Opt-out mechanisms: Some third-party services we use offer opt-out mechanisms. You can learn more about these mechanisms by visiting their respective websites.

For more information on how to manage cookies and similar technologies, visit www.aboutads.info/choices or youronlinechoices.eu (for users in the EU).

How we protect your data

Security measures

To ensure a secure and safe environment for all our users, we continuously develop and implement robust security measures to safeguard your data from unauthorized access, loss, misuse, or alteration.

Data retention

We keep your data for as long as your account remains active or as long as it is necessary to provide our Service. For example, we may periodically de-identify inactive game accounts and regularly review and anonymize data that is no longer needed.

If you request the deletion of your personal data, we will retain only the data necessary to meet our legitimate business needs, such as fulfilling our legal obligations, resolving disputes, and enforcing our agreements.

International data transfers

Our Service operates globally, and as a result, we may transfer your data to countries around the world. These countries may have different data protection laws than those in your country of residence. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

Children

Our Service is not primarily directed towards children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information as soon as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].

For Turkish residents

For specific information and disclosures related to residents of Turkiye, please visit snowball.games/legal/privacy-policy/disclosure-turkish-residents.